Conference Presentations

Singh, R., Trinchetta, G.G., & Albanese, J.A. (2018). It’s showtime: Imparting leadership lessons through the camera lens. St. John’s University’s “Teaching Narratives Symposium: Sharing Innovative Pedagogies,” May 31, Queens, NY.

Singh, R., & Kevin, R. (2018). Cultivating a critical thinking mindset among new information professionals in an era of “alternative facts.” ALISE 2018 Conference on “The Expanding LIS Education Universe,” Feb 6 – 9, Denver, CO.

Singh, R. (2017). Before you market: What you need to know about your library’s market orientation and marketing culture. 2017 Library Marketing and Communication Conference (LMCC), Nov 15-16, Dallas, TX.

Singh, R., & Vorbach, J. (2017). Re-envisioning management education and training for information professionals. ASIS&T Webinar, April 5.

Singh, R., & Vorbach, J. (2017). Partnering with the LIS community to design curriculum for development of management skills in information professionals. ALISE 2017 Conference on Community Engagement & Social Responsibility, Jan 17-20, 2017, Atlanta, GA. Juried Paper Presentation.

Singh, R. (2017). Personalizing and managing the Bb environment. St. John’s University, Spring Technology Forum, Jan 11, NY.

Singh, R. (2016). Managing change in information organizations from inside out. Webinar for LYRASIS. Sept 9, Atlanta, GA.

Singh, R. (2016). Of human bondage: Breaking through to lasting change in information organizations. IFLA 2016 Satellite Meeting on Management and Marketing Section on Managing Human Resources in the Library and Information Context: How do we want to work tomorrow? Aug 10-11, 2016, Toronto, Canada.

Singh, R. (2016). Excavating the emotional pathways to change in libraries. Long Island Library Resources Council (LILRC), Farmingdale Public Library, July 29, 2016, NY. Invited.

Singh, R. (2016). Engaging your library community through contagious brand advocacy. Long Island Library Resources Council (LILRC), Farmingdale Public Library, July 15, 2016, NY. Invited.

Singh, R. (2016). What motivates future information professionals? It is probably not what you think. ALISE 2016 Conference on Radical Change: Inclusion and Innovation, Jan 5-8, Boston, MA.

Singh, R., & Miller, K. (2015). Standing out in the academic LIS job market: An interactive panel for doctoral students. ASIS&T 2015 Conference on Information Science with Impact: Research in and for the Community, Nov 6-10, St. Louis, MO.

Singh, R. (2014). From Content Creation to Community Engagement: STEPPS to Success. 2014 Kansas Library Association (KLA) Conference on Engaging Communities Promoting Learning, Oct 29-31, Wichita, KS, USA.

Singh, R. (2013). Collaboration in the cloud: Role of interaction and online collaborative tools in enhancing knowledge creation in virtual environments. ASIS&T-hosted International Conference on Knowledge Management 2013, Nov 1-2, Montreal, Canada.

Singh, R. (2013). The emotional pathway to lasting change in libraries. CALCON 2013, Colorado Association of Libraries Conference, Oct 17-19, Loveland, CO, USA

Singh, R. Warner, L. & Heupel, C. (2013). Beyond carrots and sticks: What really engages library employees. 2103 Kansas Library Association Conference, Oct 9-11, Topeka, KS, USA.

Singh, R. (2013). Library Branding: From public service to community Hotspot. 2103 Kansas Library Association Conference, Oct 9-11, Topeka, KS, USA.

Singh, R. (2013). Tapping into emotions: Strategies for reinventing libraries. 2103 Kansas Library Association Conference, Oct 9-11, Topeka, KS, USA.

Singh, R. (2013). Experience matters! Building libraries’ brand image through experience management. Missouri Library Association 2013 Annual Conference, Oct 2-4, St. Louis, MO, USA.

Singh, R. (2013). Leading change in libraries with strategic thinking and stick-to-itiveness. Alaska Library Association Annual Conference, Mar 21-24, 2013, Valdez, AK, USA.

Singh, R. (2013).  Library image and Branding: Touchpoints to community engagement.  Alaska Library Association Annual Conference, Mar 21-24, 2103, Valdez, AK, USA.

Singh, R., & Ballester, Y. (2013). Rethinking online discussion: Instructional strategies for engaging students. 2013 EDUCAUSE West/Southwest Regional Conference, Feb 12-14, Austin, TX, USA.

Singh, R.. & Ballester, Y. (2012). Rethinking online discussions: From boredom to engagement. KAECT-KASL 2012 Conference on Dream, Create and Inspire Salina Bi-Centennial Centre, Oct 18-19, Salina, KS, USA.

Singh, R. (2012). Strategic leadership in the new information landscape. Library 2.012 Worldwide Virtual Conference, Oct 3-5 library2012.com.

Singh, R., & Ballester, Y. (2012). Bored with the boards? Strategies for engaging students in online discussion. SIDLIT 2012, Summer Institute on Distance Learning and Instructional Technologies, Johnson County Community College, Aug 2-3, Overland Park, KS, USA.

Singh, R., & Ballester, Y. (2012). In sync with students: Strategies for enhancing learning with synchronous online sessions. 2012 EDUCAUSE Learning Initiative (ELI), Feb 13-15, Austin, TX, USA.

Singh, R., & Ballester, Y. (2011). Do online collaborative tools foster knowledge sharing within virtual teams? CCUMC 2011 Annual Conference on Leadership in Media and Academic Technology, South Texas College, South Padre Island, Oct 5-9, 2011, TX, USA.

Singh, R., & Ovsak, A. (2011). Addressing the total customer experience: The impact of branding in shaping tomorrow’s libraries.  Missouri Library Association 2011 Annual Conference on Envisioning Tomorrow, Oct 5-7, 2011, Kansas City, MO, USA.

Singh, R., & Ballester, Y. (2011). Using collaborative technologies to enhance teamwork in virtual environments. SIDLIT 2011, Summer Institute on Distance Learning and Instructional Technologies, Johnson County Community College, Aug 4-6, 2011, Overland Park, KS, USA.

Singh, R., & Ballester, Y. (2011). Trepidation-free teamwork in a virtual environment. E-Learning Institute, Emporia State University May 31-June 1, 2011, Emporia, KS, USA.

Singh, R., & Ballester, Y. (2011). Escaping the groupwork grind: Online collaborative tools for knowledge sharing in virtual teams. Conference on Higher Education Computing in Kansas, CHECK 2011, May 25-26, Lawrence, KS, USA.

Singh, R. (2011). Critical success factors in elevating students’ learning experience in synchronous online environments. Ninth Annual EDUCAUSE Midwest Regional Conference on Empowering Today’s Students for Tomorrow’s World. March 14-16, 2011, Chicago. IL, USA.

Singh, R. (2010). Search for tomorrow: Branding in libraries for a better future. Research Seminar Salt Lake City Library. November 13, 2010, Salt Lake City, UT, USA.

Singh, R. (2010). Time for a change: Playing the brand game to engage academic library customers. ACRL Oregon and Washington Fall 2010 Conference on If We Knew Today What We’ll Know Tomorrow: Future Thinking for Academic Libraries. Oct 28-29, 2010, Portland, OR, USA.

Singh, R. (2010). Re-branding academic libraries in an experience culture. KLA-CULS Fall Conference on Originate, Create, Renovate, and Innovate: Leading Revolution in the Academic Library, October 14-15, 2010. Emporia State University, Emporia, KS, USA.

Singh, R. (2010). Uncovering organizational branding in libraries: Research in progress. Research Seminars Fall 2010, Department of Information Studies, Abo Akademi University, Aug 11, 2010, Abo, Finland.

Singh, R. (2010). The Impact of synchronous interaction on students’ learning experience.  Research Seminars Fall 2010, Department of Information Studies, Abo Akademi University, Aug 12, 2010, Abo, Finland.

Singh, R. (2010).  How tangible your library is in digital environment? Implications of social media marketing in reinventing communities’ library experiences. IFLA 2010 Satellite Meeting on Marketing libraries in a Web 2.0 World, Aug 7-8, 2010, Stockholm, Sweden.

Singh, R., & Ballester, Y. (2010). Meaningful connections: Understanding students’ learning experience in a synchronous environment. SIDLIT 2010, Summer Institute on Distance Learning and Instructional Technologies, Johnson County Community College, Aug 6-8, 2010, Overland Park, KS, USA.

Singh, R., & Ballester, Y. (2010). Making the connection: Using synchronous meetings to create a more meaningful online learning experience for students. EDULEARN 10, International Conference on Education and New Learning Technologies, July 5-7, Barcelona, Spain.

Singh, R. (2010). Kansas libraries’ experience improvement program: A research proposal for understanding branding capacity, behavior, and impact in their communities. Research Seminar, SCKLS, June 15, 2010, Hutchinson, KS, USA.

Singh, R., & Ballester, Y. (2010). Synchronicity in an asynchronous world: Students’ Learning experience in a synchronous environment. Conference on Higher Education Computing in Kansas, CHECK 2010, May 26-27, Hays, KS, USA.

Singh, R., & Ballester, Y. (2010). Traversing the great divide: Using Adobe Connect to create a more meaningful online learning experience for SLIM students. E-Learning Institute, Emporia State University May 25-26, 2010, Emporia, KS, USA.

Singh, R. (2010). Beyond performance indicators: Managing customers’ library experience. Kansas Library 2010 Annual Conference, Apr 7-9, 2010, Wichita, KS, USA.

Singh, R. & Conroy, M. (2009). From awareness to partnership: Identifying library perceptions, opportunities and impacts. BC Library Conference 2009on Be Curious: Think, Share, Discover Apr 16-18, 2009, Burnaby, Canada.

Singh, R., & Conroy, M. (2008). Bowen Island Public Library assessment: Identifying perceptions, opportunities and impacts. School of Library, Archival and Information Studies Colloquium, The University of British Columbia, Nov 12, 2008, Vancouver, Canada.

Singh, R. (2008). What kind of connection exists between marketing attitudes and behaviour? A peep into the interacting landscape of the marketing and LIS world. Annual 2008 conference of CAIS/ACSI on Information Beyond Borders: LIS interacting with other disciplines, Jun 5-7, 2008, Vancouver, Canada. http://www.cais-acsi.ca/proceedings/2008/singh_2008.pdf

Singh, R., Walters, S., &  McCreedy, V. (2008). Customers can’t be ignored: Strategies for service excellence. BC Library Conference on Off the Shelf and Out of the Box: Creativity in Libraries, Apr 17-19, Richmond, Canada, 33.

Singh, R. (2006). Market orientation and service performance in libraries: An unexplored relationship. Annual 2006 conference of CAIS/ACSI on Information Science Revisited: Approaches to Innovation, Jun 1-3, 2006, Toronto, Canada. http://www.cais-acsi.ca/proceedings/2006/singh_2006.pdf

Singh, R. (2005). What kind of market orientation exists in Finnish research libraries? Implications for managing customer knowledge and relationship. IRMA International Conference on Managing Modern Organizations with Information Technology May 15- 18, 2005, San Diego, CA, USA.

Singh, R. (2005). Dimensions of market orientation in Finnish libraries: An assessment. BOBCATSSS 2005 Symposium on Librarianship in the Information Age, Jan 31- Feb 2, 2005, Budapest, Hungary.

Singh, R. (2004).  An examination of the role of marketing culture in defining consumer satisfaction in Finnish libraries. Connection 2004: 9th Great Lakes Information Studies Conference, May 15-16, 2004, Toronto, Canada.

Singh, R. (2004).  Marketing culture of Finnish libraries. Norslis Seminar on Theory Development, Mar 28-Apr 2, 2004, Borås, Sweden.

Singh, R. (2003).  Knowledge-enabled customer relationship management: A case of Finnish libraries. Workshop on Knowledge Management in Practice in Organizational and Everyday Life, Department of Information Studies, Åbo Akademi University, Dec 16, 2003, Turku, Finland.

Singh, R. (2003). Branding in library and information context: The role of marketing culture. EUSIDIC Annual Conference, Oct 19-22, 2003, Prague, Czech Republic.

Singh, R. (2003).  Marketing culture in Finnish libraries and information centres: A study. Connection 8: Quest for Knowledge Conference, Jun 6-8, 2003, Long Island University, New York, NY, USA.

Singh, R. (2003).  The role of marketing in the library and information services profession: Some methodological considerations. Nordis-Net Doctoral Workshop on Selecting Data Collection and Data Analysis Methods for Doctoral Research Projects in the context of Theoretical Frameworks, Oct 10-12, 2002, Gothenburg, Sweden.

Singh, R. (2001). The role of marketing in the library and information services profession: Future implications. Nordis-Net Doctoral Workshop on Selecting Theoretical Frameworks for Doctoral Research Projects, Nov 22-25, 2001, Vilnius, Lithuania. 

Research Posters

Singh, R., Warner, L., & Heupel, C. (2013). Workplace motivators: Carrot and stick won’t cut it! Research and Creativity Day, Emporia State University, May 2, Emporia, KS, USA.

Singh, R., & Ovsak, A. (2011). Managing customer’s library experience matters! Mapping libraries’ branding capacity, behavior and impact in their communities. ALISE 2011 Annual Conference on Competitiveness & Innovation. Jan 4-7, San Diego, CA, USA.

Singh, R., & Ovsak, A. (2010). Reaching out, building bonds: Uncovering the brand value and image of academic libraries. KLA-CULS Fall Conference on Originate, Create, Renovate, and Innovate: Leading Revolution in the Academic Library. October 14-15, Emporia State University, Emporia, KS, USA.